Online Course » Maintaining A Positive Attitude

Course Description:
The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.
Hours:
0.50
Certificates:
BLR - view details

Order Online Course

Unit Price
$22.33




Other Courses You May Be Interested In

Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt com ...

Teambuilding for All Employees
Teams can be an extremely effective way to get important work done. They make use of the diverse skills, knowledge, and experience of team members to produce results that a single person working alone would be unable to achieve. The main objective of this online teambuilding training course is to explain how we can build strong, effective teams in ...

Phone Skills
The main objective of this online employment training course is to cover the basic phone skills needed to be a successful customer service representative. At the end of this training session trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities to call ...

Connecting with Customers
The objective of this online employment training course is to focus on how to connect with customers. At the end of the training session employees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful connection with customers.< ...

Conflict Resolution for Employees
Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those with whom you are in conflict. During this session we’re going to show you some basic conflict resolution skills and tec ...

Forgot Password help button image Create Account