Customer Service-How to Promote Excellent Service Among Your Staff
The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train
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Coaching for Superior Employee Performance - Techniques for Supervisors
This online employment training course covers techniques managers and supervisors can use every day to coach employees to higher levels of performance, which means greater success for the entire organization. The purpose of this coaching training course is to teach managers and supervisors the basics of coaching and why it is an important part of y
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Identifying Customers' Needs
The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, ident
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Customer Service Skills
Without our customers, we wouldn’t be in business, and none of us would have jobs. It is important for every employee in every department to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training session is to teach employees ways to improve the service we provide to
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Business Writing for Employees
The ability to write effectively is a skill every employee needs to possess. This online employment training course is designed to review important writing techniques that can help employees make the most of their business communications. At the end of this training session trainees will be able to identify the characteristics of good busines
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