Course Description:
This comprehensive self-paced web course teaches learners the fundamentals of effective communication and verbal de-escalation tactics to help them successfully engage with individuals who have mental health and substance use issues and minimize the potential for conflict. Content covered in the course includes active listening, communicating with empathy, nonverbal communication, and an introduction to verbal de-escalation strategies to support safe interactions with others.
Certificates:
DBH Training Institute Certificate
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Certifier Name: Barbara Bazron, Ph.D.
Certifier Title: Director, DBH
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NAADAC CEH Certificate
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The NAADAC Approved Education Provider status identifies this program as meeting nationally approved standards of education developed for the alcoholism and drug abuse counseling field. Program participants are assured that the contact hours provided will be accepted toward national credentialing by the National Certification Commission for Addiction Professionals (NCCAP).
"Credit(s)" corresponds to number of continuing education hours (CEH) earned. "Completed" date corresponds to the event date.
Certifier Name: Barbara Bazron, Ph.D.
Certifier Title: Director, DBH
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Social Work/Counseling CEU Certificate
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The DBH Training Institute is approved by the DC Board of Social Work as a continuing education provider for licensed social workers in the District of Columbia.
The DBH Training Institute is approved by the DC Board of Counseling as a continuing education provider for licensed counselors in the District of Columbia.
"Credit(s)" corresponds to duration of contact hours earned. "Completed" date corresponds to the event date.
Certifier Name: Barbara Bazron, Ph.D.
Certifier Title: Director, DBH
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