Online Course » LFS02 Frontline Leadership - Communication

Course Description:
The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with their staff as well as other people within and outside their Agencies.
Course Objective:
• Define communication and communication styles
• Describe effective communication strategies and how they can be applied in the agency
• Identify methods for communicating effectively at all levels of the organization. 
• Describe the role of the supervisor in communicating to build and maintain relationships with staff.
• Compare the ways a supervisor communicates versus how a Direct Support Professional communicates. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Unit Price
$22.33




Other Courses You May Be Interested In

SU07 Substance Use and Addictive Disorders -Advocacy
The purpose of this module is to help you explore ways to work with the individuals you support to gather information related to a situation that may require advocacy. You will also become aware of human rights, legal and other issues that affect all of us, including people using substance use disorder and addictive disorders programs. We will also ...

EC03 Extended Care - Communication
The purpose of this module is to learn about communication skills as well as the importance of good communication in professionalism.

LFS11 Frontline Leadership - Personal Well-Being
The job of supervising has become more challenging and more complex over time. As a frontline supervisor you are faced with a more diverse workforce requiring a wider range of supervisory skills; an Agency that needs to be responsive to a wider range of needs from the individuals served; and responsibilities that are affected by outside influences ...

CW211 Child Welfare II - Health and Safety for Children and Adolescents
This module on health and safety will introduce you to child health and safety issues, adolescent health and safety issues, Standard Precautions and worker safety. Health is not just the absence of disease; it is being in the best possible condition-physically, mentally, emotionally and spiritually. 

DD11 Developmental Disability - Health and Safety
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.


Forgot Password help button image Create Account