Online Course » Case Management: Confronting Difficult Issues and Addressing Anger

Course Description:
Case managers are often called upon to confront difficult issues when working with clients, collaterals, and colleagues. The author provides tools to help the case manager explore differences and resolve possible conflicts, and she also offers strategies for disarming and managing anger.
Course Objective:
Upon completing this program, participants should be able to
  • Recognize when to use confrontation in working with clients.
  • Apply I-message techniques when confronting clients.
  • Identify problems that frequently fuel client anger.
  • Diffuse anger by using a four-step process.
Author Bio:

Nancy Summers is a professor at Harrisburg Area Community College and has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.

Credits:
1.00
Hours:
1.00
Certificates:
American Psychological Association - view details
Association of Social Work Boards - view details
California Board of Registered Nursing - view details
National Association of Alcoholism and Drug Abuse Counselors (NAADAC) - view details
National Board for Certified Counselors (NBCC) - view details
Texas State Board of Examiners of Marriage and Family Therapists - view details

Order Online Course

Unit Price
$12.00




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