Online Course » Case Management: Confronting Difficult Issues and Addressing Anger

Course Description:
Case managers are often called upon to confront difficult issues when working with clients, collaterals, and colleagues. The author provides tools to help the case manager explore differences and resolve possible conflicts, and she also offers strategies for disarming and managing anger.
Course Objective:
Upon completing this program, participants should be able to
  • Recognize when to use confrontation in working with clients.
  • Apply I-message techniques when confronting clients.
  • Identify problems that frequently fuel client anger.
  • Diffuse anger by using a four-step process.
Author Bio:

Nancy Summers is a professor at Harrisburg Area Community College and has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.

Credits:
1.00
Hours:
1.00
Certificates:
American Psychological Association - view details
Association of Social Work Boards - view details
California Board of Registered Nursing - view details
National Association of Alcoholism and Drug Abuse Counselors (NAADAC) - view details
National Board for Certified Counselors (NBCC) - view details
Texas State Board of Examiners of Marriage and Family Therapists - view details

Order Online Course

Unit Price
$12.00




Other Courses You May Be Interested In

Case Management: The Mental Status Examination
Although a formal mental status examination (MSE) would be done by a physician or psychologist, case managers should be prepared to conduct an informal MSE in which they systematically look at the client’s thinking process, feeling state, and behavior. This helps the case manager understand the way the person functions emotionally and cognitively a ...

Ethical and Legal Issues: Mandated Reporting of Child Abuse and Neglect
Helene Snyder, JD, discusses the specific legal duties that are imposed on mental health professionals regarding the reporting of suspected child abuse and neglect. She also discusses proper record keeping procedures. A course addendum provides references to federal and state statutes throughout the US.

Multiple Dimensions of Culture in the Treatment of Adolescents and Their Families
This program discusses the meaning of cultural values and treatment issues, including the neglected dimension of the cultural background of the therapist. The course illustrates the application of the multidimensional cultural approach in the case of a rebellious Mexican-American teenager.

Psychotherapy with Traumatized Foster Children: Interview with Cynthia Monahon, PsyD
Barbara Alexander, LCSW, BCD, president of On Good Authority, interviews Cynthia Monahon, PsyD, a licensed clinical psychologist and founding Director of the Children's Clinic of the Cutchins Program in Northampton, MA, where she also consults in private practice. Dr. Monahon has specialized in the treatment of pediatric psychological trauma ...

Suicide Crisis Intervention Model with 25 Practical Strategies for Implementation
Suicidal clients are a difficult and challenging population in counseling. This article contains 25 practical, hands-on strategies for counselors to assist in their interactions with suicidal clients. The strategies are situated within a seven-step model for crisis intervention that is specifically tailored to suicidal clients.

Forgot Password help button image Create Account