Online Course » Engaging Children and Families: The Helping Relationship

Course Description:
In case management and child welfare practice, successful intervention and treatment depend heavily on the quality of the caseworker's relationship with the children and family. This program describes core elements of the helping relationship, provides techniques for building rapport, and includes strategies for engaging children and families in the work that needs to be accomplished.
Course Objective:
Upon completing this program, participants should be able to
  • Describe relationship building techniques;
  • Implement strategies that engage children and families in the treatment process.

Author Bio:
Material adapted from:

Child Welfare Information Gateway
Child Protective Services: A Guide for Caseworkers. 2003
Author(s): Office on Child Abuse and Neglect (DHHS), Washington, DC. DePanfilis, D., Salus, M. K.


California Social Work Education Center (Ed.). (September 2011). California Common Core Curricula for Child Welfare Workers, Family Engagement in Case Planning and Case Management (Version 2.1). Retrieved September 30, 2011, from University of California, Berkeley, California Social Work Education Center web site: The material is based on the curriculum cited above, but has been modified. CalSWEC and CDSS are not responsible for modifications to the curriculum. For more information, or access to the original Common Core curriculum, visit the CalSWEC Web site at, or call 510-642-9272.

American Psychological Association - view details
Association of Social Work Boards - view details
California Board of Registered Nursing - view details
National Association of Alcoholism and Drug Abuse Counselors (NAADAC) - view details
National Board for Certified Counselors (NBCC) - view details
Texas State Board of Examiners of Marriage and Family Therapists - view details

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