Classroom Course » Language Access Training

Dates & Times:

During this course, participants will receive information about working with Limited-English and Non-English proficient populations in the District, an overview of local statutes that mandate language access and details regarding what compliance requires within an agency. As part of this course, personnel will also receive specific instructions and guidelines for customer service and how to use telephonic interpretation services.

1. Collect data on encounters with LEP/NEP customers and report this data to the covered entity on a quarterly basis
2. Provide oral interpretation services via qualified telephonic interpreters, in-person interpreters, or bilingual staff
3. Translate vital documents according to the same standards required of the covered entity
4. Train personnel on language access compliance requirements
5. Certify in writing that LA Act compliance requirements will be satisfied
6. Display multilingual signage on availability of interpretation and translations services in all public facing locations

Internal and provider agency staff members

Venue:

64 New York Avenue is located at the intersection of Florida, New York and First Streets, NE. Metro: Take the red line to the Noma/Gallaudet University (previously called New York Avenue) metro stop. Walk west on N Street and turn right at 1st Street NE. Cross over New York Avenue. You will see a large clock tower with the number 64. Enter through the gate and walk toward the first entrance of the building.

There is a small parking lot with very limited available spaces. However, there is street parking in the blocks adjacent to 64 NY Avenue, but be mindful of posted restrictions.

DBH Training Institute Certificate details

Presenters: