Course Description:
Without our customers, we wouldn’t be in business, and none of us would have jobs. It is important for every employee in every department to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training session is to teach employees ways to improve the service we provide to our customers. By the time this session is over, employees should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from you, handle customers’ problems effectively and help improve overall customer satisfaction.