How to Maintain Customer Loyalty
The objective of this online training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this training session trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet
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Email Best Practices for All Employees
The objective of this online employment training course is help trainees make the most efficient use of electronic correspondence. At the end of this training session trainees will be able to understand our e-mail policy, manage e-mail volume and storage effectively, present a professional image in e-mail, produce clear, concise messages, and
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Motivating Employees - Tips and Tactics for Supervisors
Motivating employees to perform at their best is one of the most important parts of your job. Productive, well-trained employees who work hard to achieve goals make a company strong and successful. But there’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use
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Business Writing for Employees
The ability to write effectively is a skill every employee needs to possess. This online employment training course is designed to review important writing techniques that can help employees make the most of their business communications. At the end of this training session trainees will be able to identify the characteristics of good busines
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Phone Skills
The main objective of this online employment training course is to cover the basic phone skills needed to be a successful customer service representative. At the end of this training session trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities to call
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